Frequently Asked Questions

How long does it take for processing?

Processing is 1-3 business days after you placed the order. 

Will I get an email with my order status?

Yes! We will send you an email as soon as your order is placed summarizing all the details.

Can I cancel my order?
No/Yes, we will ship it to your address. However, once you receive your humidifier or diffuser, you can ship it back to us and once we receive it, we will fully refund you.

What is the exchange/return policy?
We value our customer experience. If you have any problems with our products, we will gladly fully refund you.

Step 1: E-mail us with your order and name.
-With a subject of (Refund Request)
-List your product and why you want to return it

Step 2: Our team will contact you (usually within 24 hours) with our address to ship your item back.

Step 3: Ship your item back to us. Once we receive it, we will inspect it.

Step 4: If all is good, we will fully refund your item. Once we issue the refund, you will get an e-mail showing all details and the money will be deposited back into your account.

What payment methods are accepted?

We accept all major credit cards from any country including:
Visa, Mastercard, American Express, Apple Pay, Discover, PayPal and more.

Are there any additional fees I have to pay?
Yes shipping fees will be added to orders under £22. There are  handling/processing fees are charged.

My order won't go through, help!
Ensure that the billing address you entered matches that of your credit card.

How much is shipping?
Shipping is FREE WORLDWIDE for orders above £22. Orders under £22 there is a shipping fee of £4.00

Delivery time:

5-14 days when the order has been placed.

Oops - I put the wrong shipping address!

If you need to update your address, select the "contact us" tab and send us a message and within 24 hours of placing your order and we can change it for you.